Gift Card

Receiving An E-Gift Card

• Once your order has been approved by Vanities Playhouse By V. and your payment has cleared for the full purchase amount of your e-gift card, your e-gift card will be delivered to the e-mail address you have provided  for delivery when completing your order. The e-mail address you have provided for delivery should be yours or the person you have nominated to receive and use the e-gift card.
• Vanities Playhouse By V. does not accept the responsibility for any losses resulting from any e-gift cards being delivered to an incorrect e-mail address due to errors made by the customer placing the order. Therefore, you must be cautious when entering information for your order.

Redeeming An E-Gift Card

• To redeem a e-gift card is quick and easy. Simply click on the link within your e-gift card e-mail. The link will then take you to log into your account or create a VPBYV account if you do not have one. Please note, you can only use e-gift cards on the VPBYV account that is associated with the e-mail address that you received your e-gift card through.
• Once logged in the value of the e-gift card will automatically be added to your account balance. You can check your account balance on your account page or when you are logged in at checkout. Your account balance can be used alongside other payment methods.
• If you have multiple VPBYV accounts, we are unable to merge or move any account credit over to another account.
• Your e-gift card can only be used to make purchases online in the same county and currency the e-gift card was bought from. Any purchases made using any amount on your e-gift card by you or any other person will be subject to our website Terms and Conditions, Terms of Use and Privacy Policy.
• If the entire amount on your e-gift card has not been spent, the remaining balance will still be credited to your account. E-gift cards are good for one year.
• The amount on your e-gift card can be used towards the purchase amount of items that are priced higher than the balance of your e-gift card, provided that you or the user completing the transaction also pay the difference for such items using one of our prescribed payment methods.

Expiration

• Vanities Playhouse By V. E-gift cards are good for one year.

How Do I Check The Balance On My E-Gift Card?

• The balance of your e-gift card can be found in your account. All e-gift cards will be credited to your account for future purchases. Your balance will also appear at checkout when you are logged in.

Returning An Item Purchased With An E-Gift Card?

• If you or the person you have nominated to receive and use the e-gift card has purchased items with an e-gift card but then returned the items will have the credit amount refunded back to the e-gift card. 
• If you have not received the refund credit amount added back to your account, please contact our Customer Care Team here.

Haven’t Received The E-Gift Card?

• If you've purchased an e-gift card and you or the recipient has not received it yet, first check your junk folder. Still no luck? Please contact our Customer Care Team here.
• If you have decided to buy an e-gift card for someone as a surprise and have not heard from them in a couple of days please double check the e-mail address you sent it to ensure the information is correct. If the information is correct please give the recipient a nudge to check their account.
• Vanities Playhouse By V. is not responsible if an e-gift card is corrupted, deleted or used without permission. We reserve the right to refuse to accept an e-gift card which we deem has been duplicated, or otherwise suspect has been affected by fraud.
• We cannot be held responsible for e-gift cards that cannot be delivered due to the recipient’s spam filters, firewalls, wrong e-mail address, capacity of the mailbox, and any other factors outside of our control.
• Vanities Playhouse By V. is not responsible if an e-gift card is corrupted, deleted or used without permission. We reserve the right to refuse to accept an e-gift card which we deem to have been duplicated, or otherwise suspect has been affected by fraud.

I Changed My Mind, Can I have A Refund On The E-Gift Card I’ve Purchased?

• E-Gift Cards cannot be exchanged for cash or transferred for value. If you have entered an incorrect senders e-mail address please contact our Customer Care Team here.
• E-Gift Cards cannot be refunded.